Reference

Privacy Policy — How We Handle Your Information

We collect the data needed to run your account, process deposits and withdrawals through bKash, Nagad and Rocket, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you control.

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Nagad1 Privacy Policy — How We Handle Your Information
DATA HANDLING

How We Protect and Use Your Information

We apply standard security measures to safeguard account data, use encryption for payment transactions, and limit internal access to the teams responsible for account verification, fraud prevention, and customer support. Here's what happens with the information we collect.

Payment processing When you deposit via bKash, Nagad or Rocket, we pass transaction identifiers to the payment processor and record the cleared amount in your account wallet. We do not store full payment credentials; the wallet app handles authentication.
Cookie and tracking We use session cookies to keep you logged in across pages, analytics cookies to track lobby navigation, and advertising identifiers to measure campaign performance. The cookie notice in the footer explains each category and how to opt out.
Account security Login attempts, device fingerprints, and IP addresses are logged to detect suspicious activity. If we flag unusual behaviour, we may ask you to verify ownership through SMS or email before granting access to the wallet or withdrawal panel.
Data retention Active account data remains available as long as you use the platform. After closure, we archive transaction records for regulatory compliance and delete marketing profiles within a short window. Retention periods depend on local legal requirements.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, update or delete personal information, or if you have concerns about how we process your data, reach out through any of the channels below. We respond to privacy requests within a reasonable timeframe and confirm receipt once we start the review.

Live chat Open the chat widget in the bottom corner of any page and select privacy inquiry from the menu. An operator will route your request to the data team and confirm next steps on the spot.
Email support Send your request to the support address listed in the footer. Include your registered phone number or account email so we can verify your identity and process the inquiry securely.
Account settings Log in and navigate to account settings, then select privacy preferences. You can update marketing consent, download a copy of your transaction history, or submit a data deletion request directly from that panel.

Privacy Policy Questions

We collect account credentials, phone number or email, device identifiers, transaction history, and interaction logs. Payment details like bKash or Nagad account numbers are processed by the wallet provider; we record only the cleared deposit or withdrawal amount.

Yes. Log in, go to account settings, and select privacy preferences. You can download a report that includes transaction history, login records, and marketing consent status. Requests through email or live chat are also processed within a reasonable timeframe.

Active account data stays accessible as long as you use the platform. After account closure, we archive transaction records for the period local regulation requires and remove marketing permissions immediately. Cookie data expires based on the type set in the cookie notice.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. Analytics and advertising partners receive anonymised usage data. We do not sell personal information or share account credentials with external marketing companies.

Log in, navigate to account settings, and open the privacy preferences panel. You can turn off marketing emails, adjust cookie consent, or submit a data deletion request. Changes take effect immediately and apply to future communications.

When you request closure, we disable login access, archive transaction records as local law requires, and stop all marketing outreach. Personal data is retained only for compliance and audit purposes; everything else is removed within a short window after the closure date.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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