Reference

Terms Conditions for Using Nagad1

These terms set out what you agree to when you open an account and use Nagad1 — covering deposits through bKash, Nagad, and Rocket, how your account is managed, and what applies based on your location and local law.

Account Holder ResponsibilityLocal Law & Eligible RegionsPayment Method TermsAccount Verification RequiredTerms Subject to Change

Explore Lobby Read FAQ

What These Terms Cover and How They Apply

Nagad1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Nagad1, you confirm that you have read and accepted these terms in full. They govern every interaction with the platform — from how you fund your account using bKash, Nagad, or Rocket, to how withdrawals are processed and how disputes are

1
handled. These terms apply to all account activity regardless of the device you use, whether that is a mobile browser or a desktop session. Eligibility is your responsibility. You must confirm that accessing this platform is permitted under the laws of your location before proceeding. We
2
do not make representations about legality in specific jurisdictions — that determination rests with you. We may update these terms at any time. When we do, the revised version will be posted on this page with a note indicating the change. Continued use of your account
3
after an update means you accept the revised terms. If you disagree with any change, you should stop using the account and contact our support team to discuss your options. Payment terms are part of these conditions. When you initiate a deposit via bKash, Nagad, or
4
Rocket, you confirm the transaction is from an account registered in your name. Third-party wallet use is not permitted and may result in account suspension pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For account-specific queries — including payment disputes involving bKash, Nagad, or Rocket — have your account details ready when you get in touch.

Live Chat Start a chat session directly from the Nagad1 site. Available for account queries, payment clarifications, and terms-related questions during support hours.

Email Support Send a detailed message to our support address for written records of your query. Useful for formal terms disputes or account review requests.

Help Centre Browse the help section for answers to common terms questions, account verification steps, and payment policy details before contacting the team.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take the security of your account and the accuracy of your information seriously. Here is how we manage the key areas covered by these terms.

Account Verification

We verify identity before processing withdrawals. You may be asked to confirm your name, wallet ownership for bKash or Nagad, and account registration details as part of this step.

Data Retention

Account data is retained in line with our privacy policy and applicable regulations. You can request a summary of what we hold by contacting support with your account reference.

Access & Eligibility

Access to Nagad1 depends on your local law and eligible region. If your circumstances change and access is no longer permitted where you are, you must notify us and stop using the account.

Requesting Changes

To update account details or raise a formal terms concern, contact support via live chat or email. Changes to registered payment methods require re-verification before they take effect.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice.

Eligibility and access depend on your local law and region. Players in Dhaka and elsewhere in Bangladesh should confirm that using this platform is permitted under applicable local regulations before opening an account.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad, or Rocket account violates these terms and may result in your account being suspended pending review.

We post the updated version on this page. Continuing to use your account after the update is posted means you accept the revised terms. If you disagree, contact support before using the account further.

Contact our support team via live chat or email with your account reference. We will confirm what data is held and provide it in line with our data retention policy and applicable regulations.

Raise it with support as soon as possible, ideally via live chat for a faster response. Have your transaction reference and the relevant bKash, Nagad, or Rocket transfer details ready when you contact us.

Yes. We may suspend or restrict an account if there is a breach of these terms — including third-party payment use, inaccurate registration details, or activity that conflicts with eligibility requirements for your region.

Reference